We are happy to help with questions about our hats, orders, delivery, payments, returns, exchanges, or other matters related to your shopping experience.
Get in Touch
For general questions or assistance with an existing purchase, please reach our customer support team using the contact details below.
Email: Support@burtsbeitcr.shop
Phone: +1 (253) 488-1217
Business Address:
4910 Highgate Dr 0
Durham, NC 27713
United States
Questions About Your Order
If you are contacting us about an order that has already been placed, including your order number in your message is recommended.
Depending on the nature of your request, we may also need the name or email address associated with the order to help identify the relevant purchase.
For account and payment security, never include your full credit card number, card security code, password, or other confidential payment credentials in an email.
Product Questions
If you would like more information about a hat before purchasing, you can contact our support team regarding available product details, sizing information, colors, materials, or other information shown on the product listing.
We will provide assistance based on the information currently available for the product.
Returns and Exchanges
If you would like to return or exchange an eligible item, please contact us before shipping the merchandise.
Our team will review your request and provide the appropriate return instructions. Depending on the circumstances, we may also provide an approved return shipping arrangement in accordance with our Refund & Return Policy.
Please do not use our business address as a return destination unless our support team has specifically provided written instructions to do so.
Shipping and Delivery Support
For questions involving shipment status, tracking information, delivery delays, address issues, or packages that arrive with a problem, please contact us with your order number and any relevant tracking information.
Providing photographs may also be helpful when reporting damaged or incorrect merchandise.
Business Details
Business Name: Burt's Bees, Inc.
Brand Name: Burt's Bees
Email: Support@burtsbeitcr.shop
Phone: +1 (253) 488-1217
Business Address:
4910 Highgate Dr 0
Durham, NC 27713
United States.