Your privacy matters to us. This Privacy Policy describes how information may be handled when you browse our website, purchase hats or other products, communicate with us, or use any features available through our online store.
By using our website, you acknowledge the practices described in this policy.
Information You May Provide
When you shop with us or communicate with our team, we may receive information that you choose to provide, including:
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Your name
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Email address and telephone number
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Shipping and billing details
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Order information and purchase history
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Information provided when requesting a return or exchange
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Messages or other communications sent to our support team
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Information submitted through forms on our website
Payment information may be collected and handled by the payment processors and ecommerce services used to complete your transaction. We generally do not need to receive or store your complete payment card number.
Information Collected During Website Use
Some information may be collected automatically when you access our website.
This may include technical and usage information such as your IP address, browser type, device information, operating system, referring pages, pages viewed, approximate location information, and interactions with website features.
We may use cookies, pixels, tags, local storage, and similar technologies to help the website operate and to understand how visitors use our online store.
How We Handle Collected Information
Information may be used for purposes related to operating and improving our business, including:
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Completing and delivering purchases
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Confirming orders and providing shipment information
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Responding to customer questions
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Managing returns, exchanges, and refunds
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Maintaining customer and transaction records
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Detecting suspicious activity and reducing fraud
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Maintaining website functionality and security
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Understanding product and website performance
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Improving our product selection and shopping experience
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Sending promotional communications where permitted
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Measuring the effectiveness of advertising
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Meeting legal, regulatory, and administrative obligations
We use information only for legitimate business purposes and as otherwise permitted by applicable law.
Online Store Platform
Our ecommerce website is operated using Shopify. Shopify and other companies supporting our store may process certain information as part of providing ecommerce, hosting, payment, security, analytics, or related services.
Information may also be provided to vendors that help us with functions such as:
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Payment processing
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Shipping and delivery
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Order management
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Website operations
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Customer service
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Fraud detection
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Analytics
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Advertising and marketing
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Technical support
These parties generally receive information that is reasonably necessary for the service they provide.
When Information May Be Disclosed
We do not disclose personal information indiscriminately.
Information may be shared when necessary to operate our store, fulfill an order, provide a requested service, protect our business or customers, or satisfy a legal obligation.
For example, information may be disclosed:
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To companies processing or delivering your order
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To technology providers supporting our website
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To payment and fraud-prevention providers
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To professional advisers or service providers
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When required by law, court order, or governmental request
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When necessary to investigate suspected fraud, abuse, or security incidents
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When reasonably necessary to protect our legal rights or the safety of our customers
Cookies and Similar Technologies
Cookies and related technologies may be used to remember preferences, maintain shopping functionality, understand website traffic, improve performance, and support advertising activities.
Certain cookies are necessary for core website functions, while others may be used for analytics or marketing purposes.
Depending on your browser, device, or location, you may have options to control certain cookie technologies. Disabling some cookies may affect the operation or functionality of portions of our website.
Advertising and Measurement
We may work with advertising and analytics providers to understand how visitors interact with our website and to evaluate the performance of our marketing campaigns.
This may include services such as Google Ads and related advertising technologies.
Where applicable, these services may use cookies or similar identifiers to measure advertising activity or deliver advertising based on browsing activity.
The availability of opt-out or privacy controls may vary depending on your location and the service involved.
Your Privacy Choices
Depending on the laws applicable to you, you may have certain rights regarding your personal information.
These may include the ability to:
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Ask what categories of personal information we maintain
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Request access to certain information
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Ask us to correct inaccurate information
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Request deletion of eligible information
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Request a copy or portable version of certain information
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Opt out of certain forms of targeted advertising, sale, or sharing where applicable
Not every right is available in every jurisdiction, and legal exceptions may apply.
We may request reasonable information to verify your identity before completing a privacy-related request.
Global Privacy Control
Where required under applicable law, we will process a valid Global Privacy Control signal as an opt-out request for covered activities, such as certain forms of targeted advertising, sale, or sharing of personal information.
The treatment of a GPC signal may depend on your location, the type of activity involved, and applicable legal requirements.
Promotional Messages
If you choose to receive marketing communications from us, we may send information about products, new arrivals, store updates, or other promotional content.
You can stop receiving promotional emails by selecting the unsubscribe option included in those messages.
Unsubscribing from marketing communications does not prevent us from sending important service-related messages, such as order confirmations, shipping updates, refund notices, or responses to customer support requests.
Protection of Personal Information
We maintain reasonable safeguards designed to protect personal information against unauthorized access, misuse, loss, or disclosure.
However, no website, online service, electronic database, or method of transmitting information over the internet can be guaranteed to be completely secure.
If we become aware of an incident affecting personal information, we will take appropriate steps based on the circumstances and applicable requirements.
How Long We Keep Information
We retain information for periods appropriate to the purpose for which it was collected.
For example, information may be retained to:
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Complete and document transactions
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Respond to customer service requests
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Maintain business and accounting records
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Handle returns, refunds, and disputes
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Detect and prevent fraudulent activity
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Meet tax, legal, regulatory, or other recordkeeping obligations
When information is no longer reasonably required, we may delete it, anonymize it, or otherwise dispose of it in accordance with applicable practices.
Children's Information
Our website is intended for a general audience and is not designed specifically for children under 13.
We do not knowingly request or intentionally collect personal information from children under 13. If you believe that a child has submitted personal information to us, please contact us so that we can review the situation and take appropriate action where necessary.
Links to Other Websites
Our website may occasionally provide links to websites, applications, or services operated by third parties.
Those external services operate under their own privacy practices. We do not control how third-party websites collect, use, or protect information, and this Privacy Policy does not apply to their independent activities.
We recommend reviewing the privacy notice of any third-party service before providing personal information.
Processing Outside Your Location
Some companies that provide services to our store may operate in countries other than your own.
As a result, personal information may be processed or stored in another jurisdiction. Where applicable, we take reasonable measures intended to support appropriate handling of personal information in accordance with applicable privacy requirements.
Changes to This Policy
Our privacy practices may change as our store, technology, service providers, or legal obligations develop.
When changes are made, we may update this Privacy Policy and publish the revised version on this page. The updated policy will apply from the effective date stated with the revised version, where an effective date is provided.
We encourage customers to review this page periodically.
Contact Information
If you have questions about this Privacy Policy, want to understand how your information is handled, or wish to make a privacy-related request, please contact us.
Email: Support@burtsbeitcr.shop
Phone: (253) 488-1217
Business Name: Burt's Bees, Inc.
Brand Name: Burt's Bees
Business Address:
4910 Highgate Dr 0
Durham, NC 27713
United States.