We currently provide delivery services for customers placing orders through our online store within the United States. This policy outlines how we prepare orders, arrange delivery, and handle common shipping-related issues.
Where We Deliver
At this time, our standard delivery service is available to customers with valid addresses in the United States.
Shipping options shown at checkout depend on the destination and the order being placed. Any applicable shipping charge will be displayed before you complete your purchase.
Standard delivery is currently offered at no additional shipping charge for eligible U.S. orders.
Preparing Your Order
After your order has been successfully submitted and payment has been authorized, we normally need approximately 1–2 business days to prepare the items for shipment.
Order preparation may include payment verification, inventory confirmation, product inspection, packing, and handoff preparation.
Business days generally do not include weekends or applicable U.S. holidays.
During periods of increased order activity, additional processing time may occasionally be required.
Estimated Delivery Schedule
Once your order has been prepared and transferred to the shipping carrier, standard carrier transit generally takes around 4–6 business days.
Under normal circumstances, customers can therefore expect the complete order journey to take approximately 5–8 business days from the time the order is placed.
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may be affected by carrier capacity, severe weather, seasonal shipping volumes, transportation interruptions, address-related issues, or other circumstances beyond our control.
Shipment Tracking
When tracking is provided for your shipment, we will send the available tracking details to the email address or other contact information associated with your order.
A tracking number may be created before the carrier's first scan is visible. It can therefore take some time for tracking activity to appear online after shipment information has been issued.
If the tracking page does not immediately show movement, we recommend allowing additional time for the carrier to update its system.
Delivery Address Requirements
Please carefully review your shipping address before submitting your order.
Customers are responsible for providing an accurate and complete delivery address, including any apartment, suite, unit, or other information needed for successful delivery.
If you discover that an address needs to be corrected, contact us as soon as possible.
We will make a reasonable effort to assist, but an address change cannot be guaranteed after an order has entered processing or has already been transferred for shipment.
Delayed Shipments
Delivery estimates can occasionally be affected by circumstances outside our direct control.
Examples may include:
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Severe weather
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Carrier delays
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Peak-season shipping volume
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Transportation disruptions
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Incorrect or incomplete address information
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Regional delivery restrictions
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Unexpected operational issues
If your shipment appears to be delayed, please check the latest carrier tracking information first. You may also contact our support team if you need assistance reviewing the order.
Missing or Damaged Packages
If a package arrives with visible damage, or if the contents appear to be missing, incorrect, or otherwise affected during delivery, please contact us promptly.
For delivery-related investigations, we may ask for information such as:
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Order number
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Tracking number
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Photographs of the package or merchandise
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Description of the problem
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Delivery details shown by the carrier
We will review the circumstances and, where appropriate, work with the shipping carrier to determine the next step.
Issues involving defective, damaged, incorrect, or incomplete merchandise may also be handled under our Refund & Return Policy.
Returns After Delivery
Shipping an order to you and returning an eligible product are handled separately.
The availability of free or standard outbound shipping does not change the return terms applicable to your purchase.
Eligible merchandise may generally be returned or exchanged within the 30-day period described in our Refund & Return Policy.
Please contact customer support before sending a return. For approved returns covered by our policy, we generally provide an appropriate return shipping arrangement.
Shipping Questions
If you need help with an order, delivery estimate, tracking number, address issue, or other shipping matter, please contact us.
Email: Support@burtsbeitcr.shop
Phone: +1 (253) 488-1217
Please include your order number whenever possible so that we can identify your shipment and provide more efficient assistance.
Merchant Information
Business Name: Burt's Bees, Inc.
Brand Name: Burt's Bees
Business Address:
4910 Highgate Dr 0
Durham, NC 27713
United States
Email: Support@burtsbeitcr.shop
Phone: +1 (253) 488-1217.