What can I purchase from your store?
Our store offers a range of hats and other headwear in different styles, colors, materials, and designs. The exact selection depends on current inventory. Product pages provide the available information for each item.
Where do you ship?
We currently provide standard delivery to valid addresses within the United States.
Shipping availability and any applicable delivery options will be shown during checkout based on your order and destination.
Is standard shipping free?
Standard shipping is currently available at no additional charge for eligible U.S. orders.
Any shipping options or charges that apply to a particular order will be displayed before you complete checkout.
When should I expect my order?
We generally need 1–2 business days to prepare an order after payment has been successfully authorized.
After dispatch, standard carrier transportation normally takes approximately 4–6 business days.
These timeframes are estimates and may be affected by carrier operations, weather, seasonal volume, holidays, or other unexpected circumstances.
How do I track my package?
When tracking is available for your shipment, the tracking information will be sent to the contact details provided with your order.
Sometimes a tracking number is created before the carrier records its first scan. If you do not see movement immediately, please allow some additional time for the carrier system to update.
What if my package is delayed?
First, we recommend checking the latest information shown by the carrier using your tracking number.
If the shipment appears to have an unusual delay or you need help understanding the tracking information, contact our customer support team with your order number.
Can I return a hat if I change my mind?
Yes. Eligible purchases may generally be returned within 30 days after delivery, subject to the requirements of our Refund & Return Policy.
Please contact us before sending the item back so we can provide the correct return instructions.
Can I exchange an item for another style or size?
Eligible items may be exchanged during the applicable 30-day period, subject to availability.
If the requested replacement is no longer available, we may offer another appropriate resolution, including a refund where applicable.
Do I have to explain why I want to return an item?
An eligible change-of-mind return does not generally require a specific reason.
The merchandise must still satisfy the applicable return conditions, including requirements concerning its condition and reasonable handling.
What happens if my hat arrives damaged or incorrect?
Please contact us as soon as reasonably possible if your order arrives damaged, defective, incomplete, or different from what you purchased.
We may ask for photographs, order information, or other details so we can review the situation and determine an appropriate solution.
How long does a refund take?
Once an approved return has been received and reviewed, we generally aim to process the applicable refund within 10 business days.
The financial institution or payment provider may need additional time to make the refunded amount visible in your account.
Which payment methods are available?
The payment options available for your order are displayed during checkout.
Depending on availability, card options may include Visa, Mastercard, American Express, Discover, JCB, Diners Club, and other payment methods supported by our payment providers.
Can I cancel an order after placing it?
If you need to cancel an order, contact us as quickly as possible.
We can generally only consider cancellation requests before the order has entered a stage where fulfillment or shipping can no longer be stopped. Once an order has been dispatched, the applicable return procedure will normally apply.
What should I do if I entered the wrong shipping address?
Contact us immediately if you notice an address mistake.
We will make a reasonable effort to assist before fulfillment begins, but an address change cannot be guaranteed once the order has been processed or handed to the carrier.
How can I contact customer support?
For questions about products, orders, shipping, payments, returns, exchanges, or other store-related matters, please contact us.
Email: Support@burtsbeitcr.shop
Phone: +1 (253) 488-1217
Business Address:
4910 Highgate Dr 0
Durham, NC 27713
United States
Merchant Information
Business Name: Burt's Bees, Inc.
Brand Name: Burt's Bees
Email: Support@burtsbeitcr.shop
Phone: +1 (253) 488-1217.