Terms of Service

These Terms of Service establish the rules that apply when you visit our website, browse our hat collection, communicate with us, or purchase products through our online store. By using the website or completing a purchase, you agree to follow these Terms together with the policies that apply to your order.

1. About Our Online Store

We operate an online retail store offering hats and related headwear products.

Product selections, available styles, colors, sizes, materials, and inventory may change as products are added, updated, or removed from our store.

These Terms apply to website visitors and customers unless a particular provision is replaced or supplemented by a specific written agreement or applicable law.

2. Using the Website

You may browse and use our website for legitimate personal shopping purposes.

When interacting with the website, you agree not to use it in a way that could damage the website, interfere with other customers' access, compromise security, or violate applicable laws.

You are also responsible for ensuring that information you submit to us is truthful and sufficiently complete for the purpose for which it is requested.

3. Customer Information

Information provided during checkout should be accurate and current.

This may include your name, email address, telephone number, payment-related details, and shipping address.

If information supplied during checkout is incomplete or incorrect, this may affect our ability to process or deliver your order.

You should notify us as soon as reasonably possible if you discover an important error in your order information.

4. Product Listings

We make reasonable efforts to describe our hats and other merchandise accurately.

Product photographs are intended to provide a useful representation of the merchandise, but the appearance of colors may differ depending on lighting, photography conditions, display settings, or the device used to view the website.

Measurements, materials, available colors, and other specifications are based on the information available to us and may be updated when product information changes.

We may correct listing errors, update product information, change availability, or remove products from the store without advance notice.

5. Product Availability

The appearance of a product on our website does not guarantee that it will remain available.

Inventory may change between the time an item is added to a cart and the time an order is processed.

If an ordered product becomes unavailable or cannot reasonably be supplied, we may contact you regarding the order or cancel the affected item. If payment has already been collected for a canceled item, an applicable refund will generally be returned through the original payment method.

6. Placing an Order

When you submit an order, you are requesting that we provide the selected products under the terms shown at checkout.

An order may require successful payment authorization and other routine processing checks before it can be fulfilled.

We reserve the right to decline or cancel an order when circumstances reasonably require it, including payment problems, inventory issues, obvious listing errors, suspected unauthorized transactions, or other legitimate operational or security concerns.

7. Order Confirmation

After an order has been submitted, you may receive an order confirmation by email.

An order confirmation provides a record of the information submitted but does not prevent us from correcting an obvious error or taking action where an order cannot reasonably be fulfilled.

If an order must be canceled after payment has been collected, any applicable refund will be handled in accordance with our Payment Policy and Refund Policy.

8. Pricing and Checkout

Prices shown on our website are generally listed in U.S. dollars (USD).

The checkout page will show the applicable product prices, shipping charges where applicable, taxes, and the resulting order total before you submit payment.

We make reasonable efforts to maintain accurate pricing. If an obvious pricing or product-information error is discovered, we may take appropriate corrective action, subject to applicable law.

9. Taxes

Taxes may be added to an order when required by applicable law.

The amount shown at checkout may depend on the delivery destination and other information relevant to the transaction.

Customers are responsible for applicable amounts included in the final order total.

10. Payment Authorization

Payment is handled through the payment methods and providers made available at checkout.

A card issuer or payment provider may decline, verify, or place conditions on a transaction.

We may delay fulfillment while a payment is being verified or when additional information is reasonably necessary to address a payment or security issue.

For additional information, please review our Payment Policy.

11. Shipping and Delivery

Orders are currently intended for delivery to valid addresses within the United States.

Our normal order preparation period is approximately 1–2 business days, followed by an estimated 4–6 business days of standard carrier transit.

These are estimated timeframes rather than guaranteed delivery dates. Carrier operations, weather, seasonal demand, transportation disruptions, address problems, and other circumstances may affect delivery.

Additional shipping information is provided in our Shipping Policy.

12. Returns and Refunds

Eligible purchases may generally be returned or exchanged within 30 days after delivery, subject to the conditions described in our Refund & Return Policy.

Customers should contact us before sending merchandise back so that the correct return procedure can be provided.

Approved refunds are generally returned to the original payment method. Processing times after a refund is issued may vary depending on the applicable financial institution or payment provider.

13. Acceptable Website Conduct

You agree not to use the website to:

• Break or attempt to circumvent applicable laws

• Submit deliberately false or misleading information

• Interfere with website operation

• Attempt unauthorized access to accounts, systems, or data

• Introduce malicious software or harmful code

• Conduct fraudulent transactions

• Collect personal information belonging to other customers without authorization

• Misrepresent your identity or relationship with another person or business

• Use automated tools to copy or systematically collect website content without permission

We may take reasonable measures to protect the website and its users when prohibited or harmful activity is detected.

14. Website Content and Intellectual Property

Unless otherwise stated, content appearing on our website, including written material, photographs, graphics, page layouts, logos, and other original materials, is protected by applicable intellectual property laws.

You may view and use the website for your personal shopping purposes.

You may not reproduce, republish, modify, distribute, sell, or commercially exploit website content without appropriate authorization.

Third-party names, logos, and trademarks remain the property of their respective owners.

15. External Services

Our store may rely on third-party services to provide functions such as ecommerce hosting, payment processing, shipping, analytics, fraud prevention, customer support, and other technical services.

Our website may also contain links to external websites.

Third-party services operate independently and may have their own terms, privacy practices, and policies. We are not responsible for matters controlled exclusively by those external services.

16. Privacy and Personal Information

Information collected through your use of our website is handled according to our Privacy Policy.

Information may be processed by Shopify, payment providers, shipping companies, analytics services, and other vendors where necessary to operate the store, complete transactions, provide customer support, maintain security, or perform other legitimate business functions.

Please review our Privacy Policy for additional information about how personal information is handled.

17. Website Availability

We aim to keep our website accessible and functioning properly, but continuous availability cannot be guaranteed.

Website access may occasionally be interrupted because of maintenance, technical problems, service-provider issues, security measures, network conditions, or circumstances beyond our reasonable control.

We do not guarantee that every portion of the website will always be available or free of technical errors.

18. Legal Disclaimers

To the extent permitted by applicable law, website content and online services are provided based on their availability at the time of use.

Nothing in these Terms is intended to create a warranty or guarantee beyond rights and protections that cannot legally be excluded.

Mandatory consumer protections remain unaffected by these Terms.

19. Responsibility for Losses

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or your purchase of products.

This provision does not exclude liability where applicable law does not permit such an exclusion or limitation.

20. Changes to These Terms

We may revise these Terms when our store operations, products, services, or legal obligations change.

The latest version will be made available on this page. Where appropriate, the revised version will include an updated effective date.

Your continued use of the website after the revised Terms take effect means that the updated Terms will apply to future use, subject to applicable law.

21. Applicable Law

These Terms are governed by applicable federal law of the United States and the laws of the State of North Carolina, except where mandatory consumer protection laws require otherwise.

Any dispute will be subject to the jurisdiction permitted by applicable law.

22. Relationship With Other Policies

Additional terms may apply to particular aspects of your use of the store.

These include our:

• Privacy Policy

• Shipping Policy

• Refund & Return Policy

• Payment Policy

• FAQ

• Contact information and customer service procedures

Where a specific policy addresses a particular subject in greater detail, that policy should be read together with these Terms.

23. Contact Us

If you have questions regarding these Terms, an order, or your use of our website, please contact our customer support team.

Email: Support@burtsbeitcr.shop

Phone: +1 (253) 488-1217

Business Address:
4910 Highgate Dr 0
Durham, NC 27713
United States

24. Merchant Information

Business Name: Burt's Bees, Inc.
Brand Name: Burt's Bees
Email: Support@burtsbeitcr.shop
Phone: +1 (253) 488-1217.