This Payment Policy describes how payments are handled when you purchase hats and other products from our online store. It covers available payment options, order authorization, billing information, and the handling of refunds.
Payment Options
Payment options available to you will be shown during the checkout process.
We currently accept eligible credit and debit card transactions through the payment services available on our website. Depending on the payment provider and the details of your order, available card networks may include Visa, Mastercard, American Express, Discover, JCB, Diners Club, and other options displayed at checkout.
The payment methods offered may change from time to time.
Completing a Purchase
When you submit an order, the payment information you provide is sent through the applicable payment processing system for authorization.
Submitting an order does not necessarily mean that the payment has been successfully approved. Your card issuer or payment provider may perform authorization, verification, security, or fraud-prevention checks before the transaction is completed.
If the payment cannot be authorized, we may be unable to complete the order.
Payment Verification
For certain transactions, additional verification may be required.
A payment may be reviewed when information provided during checkout does not match the requirements of the payment provider or when the transaction triggers a routine security check.
If additional verification is necessary, we may contact you using the contact information associated with the order.
An order may be placed on hold or canceled if the required payment authorization cannot be completed.
Billing Details
Please make sure that the billing information entered during checkout is accurate and corresponds with the information maintained by your payment provider.
Incorrect billing information can result in a declined transaction or additional verification requirements.
If your payment is declined, you may wish to:
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Check the billing information entered at checkout.
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Confirm that your card is valid and has sufficient available funds.
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Contact your card issuer or payment provider.
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Try another payment method offered at checkout.
We cannot override a payment decision made by your card issuer or payment provider.
Order Charges
The amount charged for your order will be based on the products, shipping charges, taxes, and other applicable amounts shown during checkout.
The final order total will be presented before you confirm your purchase.
Unless otherwise stated, transactions through our store are processed in U.S. dollars (USD).
Taxes and Other Applicable Charges
Where required by applicable law, sales tax or other government-required charges may be added to your order.
Any applicable tax will be calculated based on the information available at checkout and will be included in the order total before payment is submitted.
Tax treatment may vary depending on the delivery destination and applicable requirements.
Payment Security
Payment transactions are handled through the ecommerce and payment services supporting our store.
We do not ask customers to send complete credit card numbers, card security codes, account passwords, or similar sensitive credentials through email.
For your own protection, please do not provide this information in customer service messages.
If we need information to investigate an order or payment issue, our support team will explain what information is reasonably required.
Canceled or Unsuccessful Orders
An order may be canceled or placed on hold when:
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Payment authorization is unsuccessful.
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The payment provider requests additional verification.
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A transaction cannot be reasonably verified.
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A suspected payment or security issue requires further review.
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The customer requests cancellation before the order has been processed, where cancellation is available.
If an authorized payment is associated with an order that is subsequently canceled, any applicable refund will normally be returned through the original payment method.
Refund Payments
When a refund has been approved under our Refund Policy, we generally return the applicable amount to the payment method originally used for the purchase.
Our store aims to initiate approved refunds within the timeframe stated in our Refund Policy. Once the refund has been submitted, the time required for the funds to appear in your account depends on the card issuer, bank, or payment provider.
A refund may therefore take additional time to appear even after we have completed the refund process.
Duplicate or Unexpected Charges
If you believe you have been charged more than once for the same order, or you see a transaction that you do not recognize, please contact us promptly.
When contacting customer support, please provide the order number and relevant transaction information whenever available.
For security reasons, do not send your complete card number or card security code.
Payment Information and Customer Responsibility
Customers are responsible for ensuring that the information supplied during checkout is complete and accurate.
We are not responsible for delays caused by incorrect billing information, expired cards, insufficient funds, payment-provider restrictions, or other issues controlled by the customer's financial institution.
Questions About a Charge
If you have a question about a payment, transaction, refund, or order charge, our customer support team can assist with the store-related portion of the transaction.
Email: Support@burtsbeitcr.shop
Phone: +1 (253) 488-1217
Please include your order number when contacting us about a specific purchase.
Merchant Details
Business Name: Burt's Bees, Inc.
Brand Name: Burt's Bees
Business Address:
4910 Highgate Dr 0
Durham, NC 27713
United States.